Refund policy
We truly care about your experience and stand behind the quality of our products. While we do accept returns, our policy is designed to ensure fairness for both our customers and our business.
If your item arrives with any defect, damage, or issue, please contact us and we’ll be happy to make it right. We carefully review each case and offer a suitable solution, including a replacement or refund where appropriate.
Because of the nature of our products and fulfillment process, returns are not accepted for items that have been used or simply no longer wanted after delivery. This helps us maintain quality standards and continue offering great products at competitive prices.
To request assistance, please reach out to us at bi_oleksandr@pm.me with your order details and, if applicable, photos of the issue. Our team will review your request and guide you through the next steps.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue quickly and efficiently.
Refunds
Once your request is reviewed and approved, refunds will be processed back to your original payment method. Processing times may vary depending on your provider.